So as some of you know, my motor blew at the beginning of January. Not sure why, nobody has told me yet. Anyways, so my car gets towed to a shop my family has used for years.. While it was there, I started looking for a place to buy a motor. So the toss up was between DCR and FM. DCR was really a lot of money, just a little too much... So I ended up going with FM. After I ordered the motor to be machined, I told them instead of shipping the motor to this shop, to come pick up my car and bring it there (NJ to DE). Reasoning was that I have followed FM for a long time, and I know they know srt-4s.. So instead of somebody who has never touched an srt working on MY car, FM can do it. Cool, so I did it. I was told numerous times that my car was being worked on when it wasn't even started on yet. Another time when my father called, they said they were getting ready to put the new motor in, when 3-4 days later I call to ask how it was going and they didn't even get my old motor out yet. My mother was also told that the shop they had picked up my car from, didn't look like they were able to even do the job. Which was quite disrespectful. Also, while my car was there, with a number of other cars around it, my car was broken into. Whoever did it, flexed the door open far enough to unlock it. Stole my radio (which was a $700 pioneer dvd player), a boost gauge from my center console, and all my silver change. Funniest thing was that the radio was unplugged. No ripped apart dash, no scratches, nothing broken. Well they creased my door right above the mirror, and the molding is not flush with the door above the door handle anymore. They called me and said somebody had broken in. But my car was the only one touched. There were other srt's, nicer srt's right by mine and mine was the only one messed with?... Mike said he would handle everything.. Not really. All together I spent around 6-7k with them. You think they would try and settle everything right away with me?? Nooo.. They sent me a radio, but it took them about 2 1/2 weeks to get that radio to me. And I went out of my way to get estimates on my door from 2 different body shops. Mike's not interested in either of them. He wants to send me a door already painted and said "this paint doesn't really fade, its easy to match". Which is just stupid. It's almost May and still, NOTHING for MY CAR being BROKEN INTO on HIS PROPERTY. Wasn't my fault my car was broken into. Maybe it wasn't their fault either... But it happened there. And they should take responsibility for it right away, not weeks later.
When I got my car back, frayed throttle cable, weird idle problem and a few other minor inconveniences have made themselves known.. I just don't know...
All in all, between me calling, my mother calling, and my father calling.. I have yet to receive anything promising. Everytime any one of us calls its always the same thing... "We will try and get that out to you by Mon.....Tues.....Wed...." And the time frame they give me is always wrong or not true....same thing with calls back from them... never when they say they will. All I can say is, they lost me as a customer forever. And it came to this.
When I got my car back, frayed throttle cable, weird idle problem and a few other minor inconveniences have made themselves known.. I just don't know...
All in all, between me calling, my mother calling, and my father calling.. I have yet to receive anything promising. Everytime any one of us calls its always the same thing... "We will try and get that out to you by Mon.....Tues.....Wed...." And the time frame they give me is always wrong or not true....same thing with calls back from them... never when they say they will. All I can say is, they lost me as a customer forever. And it came to this.